European Bank Selected Unryo for Unified Observability and ATM Monitoring

Project Overview

A major financial institution required a robust observability solution to manage a large-scale infrastructure supporting ATMs and payment transaction services. The need for consolidated visibility, real-time monitoring, and proactive alert management drove the search for a next-generation monitoring platform.

Why Unryo Was Selected

• Unified Data Integration: Unryo’s ability to ingest and correlate data from multiple domains-including IP networks, server infrastructure, mainframe logs, and third-party monitoring tools-was crucial.

• Service-Oriented Observability: Unryo’s architecture supports business service modeling, allowing the institution to map technical events directly to business impact, a critical requirement for financial services.

• Correlation and AI: The platform’s AI-powered correlation engine and topology discovery features provided automated root cause analysis, reducing mean time to resolution (MTTR) and supporting compliance and SLA management.

• Customizable Alerting and Reporting: The solution offered customizable alarm consoles, cross-domain correlation, and automated reporting, ensuring that operations teams and stakeholders received timely, actionable insights.

Scope of Monitoring

The deployment covered the full stack of the institution’s ecosystem:

• Infrastructure Monitoring: IP Network & Server Infrastructure: Continuous collection of metrics from network devices, virtualization layers, and physical/virtual servers.

• Mainframe and Application Logs: Ingestion of logs from mainframe systems supporting ATM and POS services, including events, transaction records, and error logs.

• Business Service Monitoring: POS/ATM/Payment Services: Real-time monitoring of transaction processing, including log reception for events, PIN transactions, down events, and alerts.

• Service Health and SLA/SLO Tracking: Live computation of SLAs and SLOs for business-critical services, with burn rate and burn prediction analytics to anticipate potential breaches.

Cross-Domain Correlation and Alerting

• Logs to Alerts: Automated transformation of raw logs and events into actionable alerts, mapped to business services for rapid triage.

• Alarm Console: Centralized alarm management with customizable views for operations and business stakeholders.

• Notifications and Reporting: Automated notifications and scheduled PDF reports, distributed daily and monthly to relevant teams.

Dashboards and Visualization

• Stakeholder Dashboards: Role-based dashboards presenting real-time status, SLA compliance, and business impact analysis.

• Topology Discovery: Visualization of service dependencies and infrastructure topology, supporting faster root cause identification and impact assessment.

Benefits Realized

1. Consolidated Visibility Across Domains

Unryo enabled the institution to break down silos between network, infrastructure, and application monitoring.

2. Proactive Incident Management

With real-time ingestion and correlation of logs and metrics, the institution could detect and respond to incidents faster.

3. Business-Centric Observability

By mapping technical alerts to business services, Unryo enabled the institution to understand the true impact of incidents. SLA and SLO tracking ensured that service levels were maintained.

4. Enhanced Reporting and Compliance

Customizable dashboards and PDF reports provided transparency for stakeholders.

Conclusion

By deploying Unryo, the financial institution achieved unified observability across its entire infrastructure and improved operational efficiency.